In the last few years, employee engagement has shifted drastically. What used to make employees feel engaged in the workplace and part of a
community, such as yearly office bonding sessions or biannual team activities, do not cut it anymore.

In the post-pandemic paradigm and the new era of work, the focus on employee engagement has shifted from excitement to empathy.

This means that actively listening and understanding employees have become critical to driving engagement within and across an organisation. By practising qualitative employee listening to capture and understand the employee experience, organisations will be able to better empathise and understand their employees’ needs.

Creating a sense of community within and across teams helps employees feel a sense of emotional safety in the workplace, which boosts employee
engagement. Identifying the strategies and opportunities that matter most to the employees helps drive meaningful employee engagement, significantly impacting the organisation’s goals.

In this whitepaper, we’ll dive deeper into:

• Understanding The Concept Of Active Listening
• The Benefits Of Incorporating Active Listening Into An Organisation
• Implementing Active Listening At The Organisational Level
• Implementing Active Listening At The Leadership Level
• Implementing Active Listening At The Employees’ Level
• The Art Of Building Communities With Active Listening